Irish Speaking Customer Service Advisor

Employment typeFull-Time

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  • Job Description

      Req#: 10097018
      Location: Fully remote working
      Working hours: Full time hours per week, Mon-Fri 5pm-9pm, Sat between 8am-6pm, Sundays & Bank Hols between 10am-6pm
      Salary: EUR pro rata

      Capita Customer Solutions is looking for a fluent Irish Speaking Customer Service Representative to support our team, providing fantastic customer experience on all interactions, leaving a lasting impression.

      To ensure that customer issues and concerns are answered efficiently and effectively, you will be supported with extensive training, so that we can help you build the knowledge and skills required to do the role.

      Job title:

      Irish Speaking Customer Service Advisor

      Job Description:

      What you’ll be doing:

      • Deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion.
      • Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner.
      • Accurately capture data and enter it on to the relevant systems.
      • Respond to all contacts from both internal & external customers made via all the available channels.

      What we’re looking for:

      • Fluent Irish Speaker
      • Excellent customer service skills – with the ability to communicate both clearly and effectively.
      • Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar.
      • Excellent interpersonal and organisational skills – with thorough attention to detail.
      • Ability to work towards customer service SLA’s and KPI’s.
      • Computer literate (including Microsoft Suite) and data entry skills.


      Home-Based - Ireland



      Time Type:

      Full time

      Contract Type:

  • About the company

      Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t have to. As part of the fabric of UK society, we’re helping millions of people every day. Find out about what it's like to work for Capita: