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Job Description
- Req#: 26-00011
Employer Industry: Technology Solutions
Why consider this job opportunity:
- Flexible work schedule with 100% remote options
- Opportunity to gain experience in a high-demand IT support role
- Engage in a project focused on Microsoft Government platform migration
- Supportive and collaborative work environment
- Chance to develop troubleshooting skills and escalate complex issues
What to Expect (Job Responsibilities):
- Answer end-user calls using a provided script
- Complete simple troubleshooting steps for user inquiries
- Escalate more complex issues to internal staff for resolution
- Utilize personal equipment, preferably Windows, to access Citrix
- Provide support during a spike in call volume related to migration
What is Required (Qualifications):
- Must be available for flexible shifts, including day and night
- Ability to use own equipment, preferably Windows
- Experience with handling IT support calls is preferred
- Basic troubleshooting skills required
- Must be able to access and navigate Citrix
How to Stand Out (Preferred Qualifications):
- Previous experience in a help desk or IT support role
- Familiarity with Microsoft Government platform
- Strong communication skills
- Ability to work independently and manage time effectively
- Experience in a high-volume call environment
#TechnologySupport #RemoteWork #ITHelpDesk #FlexibleShifts #TroubleshootingSkills
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Genuent provides an innovative approach to the Delivery of Information Technology Talent. Genuent is becoming INSPYR Solutions.
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