• Job Description

  Req#: 9282
  Employer Industry: Women's Health Services
  
  Why consider this job opportunity:
  - Comprehensive health coverage, including medical, dental, vision, and fertility benefits
  - Paid time off for vacation, personal days, and holidays to help you recharge
  - 401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
  - Opportunities for professional development and career growth
  - Supportive work environment focused on employee wellbeing and financial security
  - Ability to work closely with a diverse team of healthcare professionals
  
  What to Expect (Job Responsibilities):
  - Supervise Client Service staff activities and performance, providing regular feedback based on service level KPIs
  - Handle inbound client calls, triage inquiries, and resolve issues regarding report status and service failures
  - Lead and coordinate the onboarding process for new care centers, ensuring cross-departmental collaboration
  - Track, analyze, and present account management and quality metrics monthly for care centers and providers
  - Develop and implement Client Service policies and procedures, educating staff and clients on updates
  
  What is Required (Qualifications):
  - High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
  - Ability to travel for meetings, care center onboardings, and lab development initiatives as needed (less than 5% travel)
  - Medical/lab experience is preferred, along with coursework in the sciences
  - Knowledge of specimen handling and collection requirements, general laboratory workflow, and basic medical terminology
  - Excellent interpersonal, communication, and presentation skills
  
  How to Stand Out (Preferred Qualifications):
  - Experience in a supervisory role within client services or healthcare operations
  - Familiarity with EMR systems such as AthenaNet, NextGen, or eClinicalWorks
  - Strong organizational skills with the ability to manage multiple priorities/projects effectively
  - Creative problem-solving skills with a marketing-oriented mindset
  - Proven ability to foster long-term relationships with internal and external stakeholders
  
  #WomensHealth #HealthcareLeadership #ClientServices #CareerGrowth #EmployeeWellbeing
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Helping Ob-Gyn Practices Grow & Thrive Grow & Thrive Unified Women’s Healthcare is a diversified women’s health company focused on creating a better healthcare experience for patients, the professionals who care for them, and for the peopl...

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