Humana
Lead Product Manager - IVR, Digital IVA & Conversational AI
NewWhat's your preference?
Job Description
- Req#: R-409387
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $173,700 per year
- Eligible for a bonus incentive plan based on company and individual performance
- Comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and more
- Opportunity for career advancement in a leading healthcare organization
- Flexible remote work options with occasional travel for training or meetings
- Engage in innovative projects that enhance customer experiences through conversational AI
What to Expect (Job Responsibilities):
- Own critical components of the conversational AI roadmap across IVR and digital channels
- Lead customer and data-driven discovery to identify friction points and automation opportunities
- Act as the primary product lead across engineering, contact center operations, and digital product teams
- Define and track KPIs for IVR and digital IVA capabilities, using data to optimize performance
- Provide domain leadership on IVR architecture, digital IVA, and chat systems
What is Required (Qualifications):
- 6+ years of product management experience, with 3+ years focused on IVR, digital IVA, or conversational AI
- Hands-on experience with modern conversational AI platforms, preferably Google CCAI / Dialogflow CX
- Strong understanding of IVR routing, digital chat, NLU/NLP concepts, and telephony integrations
- Proven success in delivering AI-driven conversational experiences across voice and digital channels
- Excellent communication skills to influence cross-functional teams and present to senior leadership
How to Stand Out (Preferred Qualifications):
- Bachelor's Degree
- Experience in healthcare or insurance industries
- Background in modernizing legacy IVR and digital self-service into cloud-native ecosystems
- Familiarity with cloud contact center platforms such as Genesys or Amazon Connect
- Experience designing consistent omnichannel conversational experiences
#HealthcareServices #ConversationalAI #ProductManagement #RemoteWork #CareerGrowthAbout the company
Humana looks at every facet of your life and works with you to create a path to health that fits your unique needs
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.