Cape Air
Remote Help Desk Representative
This job is now closed
Job Description
- Req#: 540337
Employer Industry: Aviation Support Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Regular training sessions to maintain subject matter knowledge and enhance skills
- Chance to make a positive impact on frontline agents and customer service
- Engage with a dynamic team focused on delivering exceptional support
What to Expect (Job Responsibilities):
- Provide first-level contact and problem resolution for users with software application and hardware issues via phone, email, or in person
- Maintain proficiency with the responsibilities of reservations and airport agents
- Log and document all help requests accurately and timely in the helpdesk ticket management system
- Elevate calls/emails that require urgent attention or cannot be resolved at initial contact
- Assist with maintaining department reference materials and reinforce training for employees
What is Required (Qualifications):
- Excellent Amadeus PSS skills
- Station or Reservations background with strong knowledge of company procedures and customer experience
- Understanding of airport functions, security, and specific aircraft knowledge
- Proficient technology/computer skills
- Excellent oral and written communication skills
How to Stand Out (Preferred Qualifications):
- Ability to learn and master new skills quickly
- Well-organized and able to prioritize workload effectively
- Capable of staying focused and calm in stressful situations
- Demonstrated ability to assist peers with a patient and positive attitude
#AviationSupport #CustomerService #CareerOpportunity #TrainingProvided #Teamwork
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Hyannis Air Service, Inc., operating as Cape Air, is an airline headquartered at Barnstable Municipal Airport in Hyannis, Massachusetts, United States.
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