Remote Jobs
Contact Center Specialist
7 days agoWhat's your preference?
Job Description
- Req#: JR-030688
Employer Industry: Behavioral Health Services
Why consider this job opportunity:
- Salary up to $22.00 per hour
- Comprehensive benefits package including medical, dental, and vision coverage
- 403b retirement plan with company match
- Generous paid time off and ten paid holidays
- Opportunities for continuing education and professional development
- Supportive and inclusive work environment focused on employee empowerment
What to Expect (Job Responsibilities):
- Provide a respectful and compassionate experience for callers, aiming for one-call resolution
- Schedule appointments and connect individuals and families with appropriate clinicians and services
- Conduct crisis screening assessments and coordinate with crisis teams for immediate intervention
- Accurately document essential demographic information in CRM and/or EMR systems
- Manage referrals in Salesforce and perform necessary follow-up calls
What is Required (Qualifications):
- High school diploma or GED required
- Minimum of 2 years of experience in healthcare, customer service, or a Contact Center setting
- Strong verbal and written communication skills
- Ability to work independently in a remote environment and collaboratively in a team
- Familiarity with EMR, CRM, and scheduling software preferred
How to Stand Out (Preferred Qualifications):
- Bachelor's degree in human services, psychology, social services, education, or a related field
- Experience using integrated communication platforms, including team chat and video conferencing
#BehavioralHealth #CustomerService #CareerOpportunity #HealthcareJobs #EmployeeBenefits
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