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Dispatch Support Specialist
6 days agoWhat's your preference?
Job Description
- Req#: 8a78839f9cd54e7c019ce8e39f98000e
Employer Industry: Home Services
Why consider this job opportunity:
- Salary up to $23/hr
- Strong benefits package including medical, dental, and vision insurance
- Company-paid benefits such as short-term and long-term disability, and life insurance
- 401k with company match and paid time off, including 9 paid holidays
- Opportunities for professional and personal development, including continued education assistance
- Fun work culture with growth opportunities
What to Expect (Job Responsibilities):
- Coordinate and dispatch service calls based on urgency and technician specialty
- Maintain constant communication with field technicians, service managers, and customers for status updates
- Strategically plan the following day's schedule with field supervisors for maximum efficiency
- Facilitate communication between technicians and vendors for complex jobs
- Resolve customer concerns promptly and provide backup support for incoming service calls
What is Required (Qualifications):
- 1+ years of professional dispatching experience, preferably in HVAC, plumbing, or electrical
- 2+ years of experience in a customer-facing role
- Proficient in Microsoft Outlook, Word, and Excel; experience with ServiceTitan is a significant plus
- Strong verbal and written communication skills to manage high-demand peak seasons
- High School Diploma or GED required
How to Stand Out (Preferred Qualifications):
- Experience with ServiceTitan software
- Background in home trades such as HVAC, plumbing, or electrical
#HomeServices #DispatchSupport #CareerOpportunity #CompetitivePay #ProfessionalDevelopment
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