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Help Desk Support - Remote
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Job Description
- Req#: 160041617273660
Employer Industry: Technology Solutions
Why consider this job opportunity:
- Generously sponsored medical insurance and fully paid premiums on dental, vision, life, and disability insurance
- Generous 401(k) matching program and an emergency savings plan with matching
- Flexible paid time off (PTO) policy and unlimited paid holidays
- Opportunity for career advancement and growth within the organization
- Work remotely with occasional travel as needed
- Supportive and collaborative work environment focused on professional and personal growth
What to Expect (Job Responsibilities):
- Take ownership of issues reported through email, phone, chat, etc., and see them through until resolved or escalated
- Work independently with little direct supervision while effectively communicating with IT professionals and end users
- Troubleshoot and determine root causes of issues, providing timely updates and follow-ups
- Provide support for end users and local IT technicians, assisting with software usage and troubleshooting hardware problems
- Collaborate with teammates and external customers to enhance overall service delivery
What is Required (Qualifications):
- Bachelor's degree, preferably in Computer Science
- Minimum of 5 years of experience in customer support or helpdesk roles
- 5 years of experience supporting and configuring Microsoft Office 365
- 5 years of experience in software support, including troubleshooting hardware and incident documentation
- Proven ability to communicate effectively across various mediums
How to Stand Out (Preferred Qualifications):
- Experience with Service Desk solutions and Microsoft Intune
- Demonstrated self-motivation and initiative in improving processes without supervision
- Excellent organizational and time management skills
- Certification in CompTIA A+, Microsoft, AWS, or other relevant credentials
- Proven team player with strong customer service and interpersonal skills
#TechnologySolutions #HelpdeskSupport #RemoteWork #CareerGrowth #CustomerService
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