Remote Jobs
IT Support Specialist I (3rd Shift and Weekends)
This job is now closed
Job Description
- Req#: f8f57c4b-81cd-4aa0-b7a0-0719ef8fbf5e
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Salary up to $30.00 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere
- Supportive and collaborative work environment
- Chance to provide essential IT support and improve client satisfaction
What to Expect (Job Responsibilities):
- Serve as the first point of contact for all inbound calls in the Support Call phone queue, addressing issues and requests or routing them as necessary
- Field incoming help requests from clients via phone, email, and ITSM ticketing system, generating and updating tickets as needed
- Provide technical support for end-user issues, including troubleshooting hardware, software, and network problems
- Manage and support user accounts in Active Directory and Microsoft 365, handling access requests and onboarding/offboarding tasks
- Review and triage monitoring event alarms, deciding on actions or routing to appropriate ticket queues
What is Required (Qualifications):
- High School diploma or equivalent
- Minimum of 3 years in a support role within a Managed Services Provider
- Current or past experience working 3rd shift (8pm-5am)
- Experience supporting and deploying virtual desktop instances and troubleshooting network connectivity issues
- Strong knowledge of Windows AD, DHCP, and DNS
How to Stand Out (Preferred Qualifications):
- Associate's degree in information technology or a related field
- Experience with Veeam backups (or equivalent) and familiarity with Office 365, GPOs, VOIP, and Cisco/Sophos/SonicWall network hardware
- VCTA/VCP certifications or CCNA certification
- Interest in Cloud Engineering and its impact on business practices
- Experience with event monitoring and response, especially with NinjaOne RMM
#InformationTechnology #RemoteWork #ITSupport #CareerGrowth #TechJobs
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.