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Junior Telecom Specialist (Avaya) - ICE OSDSS - Remote
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Job Description
- Req#: 1500
Employer Industry: Telecommunications and Technology Services
Why consider this job opportunity:
- Comprehensive benefits package including Health, Dental, Vision, 401(k), and Tuition Reimbursement
- 11 Paid Federal Holidays and 3 weeks of Paid Time Off
- Opportunity for career advancement in telecommunications and unified communications
- Remote work flexibility with a supportive work environment
- Chance to gain hands-on experience with Avaya telephony systems and enterprise voice infrastructure
- Engage in training and mentoring to enhance technical knowledge and skills
What to Expect (Job Responsibilities):
- Perform Moves, Adds, and Changes (MACs) for Avaya telephony systems, including user provisioning and feature updates
- Assist with configuration updates and basic administration within Avaya voice platforms
- Support user requests and service tickets related to telecom services
- Update and maintain telecom documentation and system records
- Coordinate with IT teams and end users for phone moves, installations, and configuration changes
What is Required (Qualifications):
- Exposure to Avaya telephony systems or enterprise voice platforms
- High attention to detail and strong organizational skills
- Ability to follow documented technical processes and procedures
- Strong communication and customer service skills
- Basic understanding of IT or telecommunications concepts
How to Stand Out (Preferred Qualifications):
- Experience supporting IT service tickets or help desk environments
- Basic understanding of VoIP, telecom infrastructure, or unified communications systems
- Experience working with ticketing systems such as ServiceNow
- Technical certifications or coursework related to IT, networking, or telecommunications
#Telecommunications #RemoteWork #CareerOpportunity #Avaya #TechnicalSupport
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