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Manager, Digital Help Desk
This job is now closed
Job Description
- Req#: R2026-000346
Employer Industry: Dental Services
Why consider this job opportunity:
- Salary up to $95,000 per year
- Opportunity for career advancement and growth within the organization
- Work remotely while leading a high-performing team
- Supportive and collaborative work environment focused on service excellence
- Chance to make a positive impact on customer service and operational efficiency
What to Expect (Job Responsibilities):
- Oversee a team focused on managing escalations, resolving questions, and delivering solutions to customer issues
- Plan and execute workforce management functions, including demand forecasting and scheduling for digital helpdesk teams
- Establish processes to identify root causes of recurring issues and partner with training to adjust plans accordingly
- Collaborate with field leaders, practice owners, and stakeholders to meet and exceed their needs
- Analyze customer feedback trends and operational performance to enhance service levels and efficiency
What is Required (Qualifications):
- Bachelor's degree in Business, Operations, or a related field; equivalent experience considered
- Minimum of 5 years of experience in customer service or operations, preferably in healthcare or digital services
- Proven leadership experience, including managing a team and working cross-functionally
- Strong problem-solving skills and a commitment to driving resolution and improvement
- Excellent verbal and written communication skills with the ability to build strong relationships
How to Stand Out (Preferred Qualifications):
- Experience in a Help Desk or Ticket Management System
- Familiarity with Digital Dentistry technologies, including 3Shape Scanners & Design Experience, and the SprintRay Digital Ecosystem
- Lean Six Sigma or similar process improvement certification
- Experience managing escalations in a multi-location or distributed service model
- Financial and analytical skills
#DentalServices #CustomerSupport #RemoteWork #CareerOpportunity #LeadershipRoleAbout the company
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