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Member Engagement Sales and Service Advisor - Fully Remote in Florida - April 13th start
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Job Description
- Req#: MEMBE001957
Employer Industry: Customer Service for Firearms and Self-Defense
Why consider this job opportunity:
- Starting salary of $21.00/hour with eligibility for commission
- Shift premium available based on days and hours worked
- 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- 100% Remote work from your home office, eliminating commute time
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
- Opportunity to work with a nationally recognized company, ranked as one of America's Most Loved Workplaces
What to Expect (Job Responsibilities):
- Engage with customers, members, and prospects via voice and digital channels to resolve issues and strengthen relationships
- Provide knowledgeable and respectful responses without scripts
- Use a "find needs, fill needs" approach to offer solutions and sell memberships and products
- Address concerns with empathy and detail, especially for members contemplating non-renewal
- Achieve performance targets for efficiency, sales, and retention
What is Required (Qualifications):
- High School diploma or equivalent required; Associate's degree or higher preferred
- Prior work history in sales and customer service roles is required
- Must pass and maintain Producer Property and Casualty License; paid training is provided
- Excellent interpersonal skills with strong written and verbal communication abilities
- Computer fluency and working knowledge of software applications and advanced internet functions
How to Stand Out (Preferred Qualifications):
- Experience in fielding customer concerns via phone, digital chat, social media, and SMS/text
- Self-defense knowledge and training; familiarity with firearms is preferred but not necessary
#CustomerService #RemoteWork #CareerOpportunity #Sales #InsuranceBenefits
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