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Operations Support Analyst
This job is now closed
Job Description
- Req#: R0008027
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Competitive salary with potential bonuses and generous HSA company contributions
- Unlimited PTO for salaried associates and 19 days of PTO for hourly associates, plus 9 paid holidays
- Opportunities for career advancement into roles such as Operations Support Analyst III and Clearinghouse Support
- A collaborative and communicative team environment that encourages continuous learning and innovation
- Paid Parental Leave for both birth and adoptive parents, promoting a supportive workplace culture
- Remote work flexibility, allowing you to work from anywhere within the United States
What to Expect (Job Responsibilities):
- Provide resolution to client issues requiring in-depth knowledge of technology, platform, products, and processes
- Interact with trading partners and direct-connect payers to facilitate the resolution of client issues
- Support the development of client support documentation as needed
- Serve as a subject matter expert and liaison between Operations, Customers, and the employer's Development team
- Train first-level support representatives to facilitate rapid resolution of client issues
What is Required (Qualifications):
- High School diploma or GED
- Minimum of 2 years of experience as a Client Services Representative, with a focus on technical skills
- Experience with ANSI transactions and ability to read ANSI guides
- Experience supporting EDI/X12 transactions
- Strong analytical thinking and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Experience working with Essentials Pro
- Additional technical certifications or training in healthcare technology
#HealthcareTechnology #RemoteWork #CareerGrowth #InnovativeCulture #CustomerSupport
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