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Patient Services Specialist - REMOTE
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Job Description
- Req#: 22a34035-8f5e-4f38-8e01-81b3c8ce263b
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from a home-based office
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and community health
- Engaging in educational activities and resources for beneficiaries and providers
What to Expect (Job Responsibilities):
- Assess and investigate beneficiary grievances, working to resolve conflicts between patients and dialysis facilities
- Provide technical assistance to beneficiaries and providers regarding Conditions for Coverage (CfC) and grievance procedures
- Manage incoming calls from beneficiaries, family members, and providers with inquiries or grievances
- Facilitate the grievance process and ensure all contacts are documented in compliance with CMS standards
- Assist in the development and distribution of educational resources for beneficiaries and providers
What is Required (Qualifications):
- Master’s degree in social work (MSW) is required
- Social Work Licensure preferred (e.g., LSW or LCSW)
- Proficient in Microsoft Office products and contact management systems
- Experience in conflict resolution and crisis management
- Knowledge of Nephrology, End Stage Renal Disease, or dialysis preferred
How to Stand Out (Preferred Qualifications):
- Case Management experience preferred
- Experience managing difficult, ethical, and emotional consumer situations
#HealthcareServices #PatientCare #RemoteWork #CareerGrowth #ConflictResolution
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