What's your preference?
Job Description
- Req#: JR0543
Employer Industry: Information Technology Services
Why consider this job opportunity:
- Starting salary of $65,000, with potential for growth based on experience and expertise
- 15 days paid time off plus 8 paid holidays
- Comprehensive health benefits including medical, dental, and vision with HSA and FSA options
- Opportunities for continued education and certifications
- Flexible work models: in-office, remote, or hybrid options available
- Community engagement opportunities with paid time off for volunteering
What to Expect (Job Responsibilities):
- Resolve new and existing technical support tickets efficiently
- Conduct proactive reviews of client systems for updates and potential issues
- Collaborate with team members to enhance client network uptime and efficiency
- Assist with client meetings to review service reports and move initiatives forward
- Maintain accurate documentation and manage time entries for tasks completed
What is Required (Qualifications):
- Hands-on experience in a service desk or help desk environment
- Strong troubleshooting skills for common technical issues (printers, password resets, MFA)
- Familiarity with ticketing systems such as ConnectWise PSA and documentation tools like Hudu
- General understanding of networking concepts, firewalls, switches, and desktop computers
- Excellent communication skills and the ability to manage multiple tasks efficiently
How to Stand Out (Preferred Qualifications):
- Two-year technical degree
- 2+ years of service center support experience
- Certifications in Microsoft products (MCITP, MCSE, MCP, MCTS, CCNA, etc.)
- Strong deductive reasoning and problem-solving skills
- Ability to work independently in a fast-paced, team-oriented environment
#InformationTechnology #TechnicalSupport #CareerOpportunity #RemoteWork #ProfessionalGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.