Customer.io

Senior Product Operations Manager


Pay$160000.00 - $180000.00 / year
LocationMyrtle Point/Oregon
Employment typeFull-Time

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  • Job Description

      Req#: 7308830
      Employer Industry: Technology/SaaS

      Why consider this job opportunity:
      - Salary up to $180k USD, depending on experience and market rate adjustment
      - Comprehensive benefits package covering 100% of medical, dental, vision, and mental health premiums for you and your family
      - Generous 16 weeks of paid parental leave and unlimited PTO
      - Stipends for remote work and wellness, along with a professional development budget
      - Opportunity to work with innovative AI tools to enhance internal efficiency
      - Supportive and inclusive company culture that values diversity and equity

      What to Expect (Job Responsibilities):
      - Audit, document, and modernize product, design, and documentation workflows, identifying opportunities for AI augmentation or automation
      - Drive consolidation of product feedback and tooling into Enterpret, ensuring cross-functional engagement
      - Collaborate with Product and Design leads to archive and clean up legacy content, improving discoverability
      - Serve as a partner to the VP of Product & Design, assisting with special projects and operational matters
      - Conduct pricing reviews and support the development of internal presentations for business reviews and cross-functional initiatives

      What is Required (Qualifications):
      - Minimum of 7 years of experience in Operations, Strategy, Program Management, or related roles within a technology consulting or SaaS company
      - Proven ability to audit, clean, and consolidate fragmented processes into centralized systems
      - Experience with the operation and maintenance of SaaS platforms like Enterpret and Linear
      - Strong strategic thinking and communication skills for developing presentations and messaging
      - Exceptional attention to detail and organizational skills in managing documentation and workflow dependencies

      How to Stand Out (Preferred Qualifications):
      - Familiarity with AI-powered tools for internal efficiency, such as AI bots and smart documentation
      - Executive presence and ability to partner with leadership on strategic initiatives
      - Comfort in fast-moving or ambiguous environments, working independently and cross-functionally

      #Technology #SaaS #CareerOpportunity #CompetitivePay #InclusiveWorkplace

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Trigger email, push, SMS, webhooks, and more with Customer.io. Gain control over behaviorial data to personalize customer communication and drive engagement. Start free.

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