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Service Desk Analyst 1
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Job Description
- Req#: 3992073
Employer Industry: Healthcare IT Support
Why consider this job opportunity:
- Salary up to $66,000 per year
- Comprehensive benefits package including medical, dental, and vision plans
- 401(k) retirement plan with employer match
- Opportunity for career development and growth within the organization
- Flexible spending accounts and health savings accounts offered
- Participation in an on-call support rotation for added experience
What to Expect (Job Responsibilities):
- Provide first-level IT support to Care Centers and Home Office staff, assisting both onsite and remote employees
- Document incidents, requests, troubleshooting steps, and resolutions in the ticketing system
- Troubleshoot and resolve technical issues while maintaining user satisfaction
- Communicate effectively with users of varying ages and technical skill levels
- Participate in the on-call support rotation as scheduled
What is Required (Qualifications):
- High School diploma or GED
- Previous experience in Information Technology, healthcare, or retail environments is a plus
- Strong customer service skills with a focus on user support
- Basic knowledge of computer hardware, operating systems, and common business applications
- Ability to troubleshoot basic desktop, application, and connectivity issues
How to Stand Out (Preferred Qualifications):
- CompTIA A+ or equivalent entry-level IT certification (e.g., Google IT Support Professional Certificate) preferred
- Experience supporting Electronic Medical Record (EMR) systems preferred
- Knowledge of eClinical Works is a plus
- Understanding of healthcare centers or medical records is a plus
#HealthcareIT #CustomerSupport #CareerGrowth #CompetitiveBenefits #OnCallSupport
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