Abnormal Security
Sr. Customer Success Manager, Enterprise (Northwest)
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Job Description
- Req#: 7674243003
Employer Industry: Technology (SaaS)
Why consider this job opportunity:
- Salary up to $164,000
- Opportunity for bonus or incentive compensation and equity
- Comprehensive benefits package
- Potential for career advancement and growth within the organization
- Dynamic work environment that encourages continuous improvement
- Chance to make a direct impact on customer satisfaction and retention
What to Expect (Job Responsibilities):
- Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery
- Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities
- Drive platform adoption and feature engagement through best practices and education
- Monitor account health using data-driven insights and proactively identify risks
- Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes
What is Required (Qualifications):
- 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles
- Proven track record managing complex customer relationships, including executive-level stakeholders
- Strong communication, analytical, and problem-solving skills
- Technical familiarity with internet and networking technologies; experience with security products is a plus
- Proficiency in CRM and support tools such as Salesforce and Jira
How to Stand Out (Preferred Qualifications):
- Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience
#Technology #CustomerSuccess #SaaS #CareerOpportunity #CompetitivePay
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Abnormal Security provides advanced email security to prevent credential phishing, business email compromise, account takeover, and more.
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