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Customer Success Manager
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Job Description
- Req#: c0aed84b-a394-43ea-b3bf-2e88db46c80b
Employer Industry: Financial Services Marketing
Why consider this job opportunity:
- Salary up to $65,000 USD/CAD per year
- Additional performance compensation based on reaching quota or performance goals
- Work remotely with flexibility
- Personal days available in addition to regular vacation
- Development fund provided to support professional growth
- Opportunities for career advancement within the organization
What to Expect (Job Responsibilities):
- Manage a portfolio of Freedom360 clients, ensuring consistent delivery of all program elements
- Conduct regular business reviews with clients, highlighting performance and demonstrating program ROI
- Support the renewal process by reinforcing value and client outcomes
- Lead onboarding, campaign preparation, approvals, and timely content publication
- Build strong client relationships through regular communication (chat, phone, email, video)
What is Required (Qualifications):
- 2-4 years of Customer Success experience with proven success managing client outcomes
- Demonstrated ability to lead business reviews that showcase ROI and connect program value to client goals
- Experience in SaaS customer success is required; background in Financial SaaS or Marketing Tech SaaS is a strong plus
- Strong communication and organizational skills
- Proactive and able to manage multiple priorities independently
How to Stand Out (Preferred Qualifications):
- Comfortable presenting information and guiding client discussions
- Tech-savvy, adaptable, and eager to learn new tools
- Alignment with core values: Pursue the Vision, Build Meaningful Relationships, Commit to Continuous Improvement, Solve with Purpose, Own Your Outcomes
#FinancialServices #CustomerSuccess #RemoteWork #CareerGrowth #MarketingTechnology
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